Who are we looking for?
Being part of the Internal Support team at Unipartner comes with an exciting and hands-on challenge. The Hardware / IT Support Technician plays a key role in ensuring that our employees have the right equipment, tools and technical support to work smoothly and efficiently.
We are looking for a responsible, service-oriented and detail-driven team member to support the preparation, configuration, delivery and maintenance of IT equipment, while providing first-line technical support to Unipartner end-users.
What is the challenge?
As part of this role, you will:
▪ Prepare, configure and deliver IT equipment, including laptops, monitors and peripherals;
▪ Diagnose and resolve hardware and software issues, ensuring timely and effective support to users;
▪ Manage the IT equipment lifecycle, including inventory control, asset tracking, replacements and maintenance activities;
▪ Install, replace and troubleshoot IT components and peripherals when required;
▪ Provide first-line technical support to internal users;
▪ Register, follow up and resolve requests and incidents through the ticketing platform;
▪ Support employee onboarding and offboarding processes;
▪ Provide basic support for Mobile Devices and Windows;
▪ Update and maintain technical documentation, internal procedures and knowledge base articles.
Technical skills
▪ Basic knowledge of Microsoft 365 and common end-user productivity tools;
▪ Basic knowledge of networking concepts, including TCP/IP, Wi-Fi and VPN;
▪ Experience with ticketing platforms and remote support tools;
▪ Experience with IT asset management, equipment inventory and technical documentation;
▪ Ability to diagnose and resolve hardware and software issues efficiently;
▪ Knowledge of Microsoft Intune and Microsoft Entra ID is valued;
▪ Experience configuring and supporting Android and iOS mobile devices is a plus;
▪ Basic knowledge of assembly and disassembly of laptops, desktops and peripherals.
Soft & other skills
▪ Strong problem-solving skills and ability to prioritize tasks effectively;
▪ Clear communication skills and ability to explain technical issues to non-technical users;
▪ Organization, attention to detail and ability to manage multiple tasks simultaneously;
▪ Team spirit and ability to collaborate effectively;
▪ Proactive attitude, sense of responsibility and willingness to learn and adapt to new technologies.
Key details
Years of experience
1 year
Required languages
Role ID
▪ Fluent in Portuguese
▪ Intermediate level of English, both written and spoken
▪ Spanish language skills are valued
2026 / 0033
Location
Lisbon
Area
IT Department