moey!, the first digital bank platform that is 100% mobile and Portuguese, is shaking the financial industry, with its excellent customer support and intuitive UX design.
In order to generate the right information to users, accelerate and improve customer support, moey! faced the need to empower its contact center team with an innovative workplace experience.
Find out how Unipartner worked with moey!’s team in 3 concrete phases of advisory, as well as implementation, to provide a unified customer view and give the customer support team a more adequate context to efficiently satisfy the customer.
By listening to their customers feedback and acting on issues that arise, moey! has been able to establish closer relationships with customers, experience higher satisfaction and enhance its competitive advantage, further supporting the company’s growth strategy.